By ordering products from this website, you agree to be bound by these Return & Exchange Policy. Different policy applied for all Terminus bag purchased from us. Please click Terminus Product Warranty for more info prior to purchase.
Return & Exchange Policy
If for reasonable reason that you are NOT 100% satisfied with your purchase, we will gladly accept returns of packages(except bag or products produced under Terminus brand) within 14 days of the order date and issue a full refund provided the item(s) returned in perfect, unused condition in the original box and/or packaging. Shipping cost(s) will not be refunded. Unfortunately we are not able to accept any return or exchange request if it is due to damage in packaging only which is likely to happen during the delivery. In an unlikely event that customer receives any delivery package with not only packaging damaged, but the product(s) as well, please do not sign and accept the package from the delivery contractor. What you should do is take plenty of photos showing the damages and kindly inform us at firstname.lastname@example.org immediately with all relevant details including the Airway Bill (AWB) reference number.We strive to give the best online customer service and aim to bring you the best online shopping experience, that’s why we also accept exchange (for item of equal or lesser value) if the item does not live up to your expectation or any other reasons. However, this does not apply to the sale or clearance items in which we have already mentioned no refund nor return.
In the unlikely event that your return does not meet requirement(s), no refund will be approved and our Customer Service will notify you before sending it back to you. In this instance, we will calculate the returning shipping fee which you will be required to pay and it will not be reimbursed.
For Terminus product(s), no return policy.
Return or Exchange Procedures
Please request for return or exchange by emailing us at email@example.com within 14 days from the day order is received.
You have to include the following details in the email:
– Order no:
– Airway Bill (AWB) No:
– Contact no:
– Product to return or exchange:
– Reason for return or exchange (so that we can improve!):
Once we receive your request for return or exchange, we shall contact you within 3 business days for further instructions. To exchange item, please let us know the item you like to have in exchange. Once your return is received and inspected by us (usually within 72 hours of receipt), your refund will be processed and we will contact you to arrange the refund.
In most cases, you will need to bear the shipping charges for returning the item to us. You will be asked to pay the additional shipping cost for exchange of product(s) where the shipping cost will be calculated based on new total weight. However, we will bear the cost of return shipping (as long as you use a standard shipping method) if we send the wrong or defective items to you. We will make sure we send the correct items to you, ALL at our expense.
You are reminded that before shipping anything back to us, please email firstname.lastname@example.org first so that we can provide you with complete return instructions.