Shipping & Delivery

By ordering products from this website, you agree to be bound by these Delivery Terms.

What are my shipping charges?

Peninsular Malaysia East Malaysia
Initial Cost RM4.00 RM10.00
every  1.0kg RM1.50 RM10.00

Example:

Total shipment weight = 1.8kg

Shipping Cost to Peninsular Malaysia = Initial Cost + Weight(kg) x RM1.50/kg = RM4.00 + 1.8 x 1.5 = RM6.70

Shipping Cost to East Malaysia = Initial Cost + Weight(kg) x RM10.00/kg = RM10.00 + 1.8 x 10 = RM28.00

Note: For weight calculation, bellasmartkitchen.com adopting both actual weight and volumetric weight calculation method.

 

Free Delivery
Total Value per Order
Peninsular Malaysia RM250.00 & above
East Malaysia RM450.00 & above

Our acceptance of any order takes place when we dispatch the order to you. BellaSmartKitchen.com reserves the right to reject and cancel any order(s) shipped to FELDA or FELCRA area.

 

What is the delivery time?

Your order, after successfully placed on our website, will need to go through verification process to make sure your provided payment/contact/delivery info is correct. Normally your order will be sent within 3 business days, excluding weekends and holidays. We will update you via email once your item is shipped out. Average shipping time is 1-3 days within Peninsular Malaysia and 3-5 days to East Malaysia.

Additional delivery time will be added if your order includes any special order items, which is clearly stated on its product page.

We aim to deliver goods within the estimated time upon purchase and processing. However, we cannot guarantee all orders will be delivered within the estimated time frame.  We shall not be held liable for any loss caused by late delivery as delays are occasionally inevitable.

 

Can I delivery or ship my goods out of Malaysia?

Currently we only offer shipping to Malaysia. However, please kindly email us at admin@bellasmartkitchen.com for any special request on shipping out of Malaysia and we will review and process the order on case to case basic.

 

How to track my order(s)?

We will provide you tracking number(s) once your order is shipped. Kindly check your email/ junk mail/spam for the tracking number. Alternatively, if you have an account with us, you can also simply log in to find out about it.